Refund Policy
Last updated: October 31, 2026
The short version
- Not downloaded yet? Ask within 14 days of buying and you get a full refund.
- Download started? The sale is final. You agreed to this before checkout.
- Faulty or not as described? We fix it. If we can't, you get a refund.
Why downloads are final
The kit is a digital download. Once you have it, it can't be returned. Before checkout you tick a box saying you want access right away and understand you lose your 14-day right to cancel once your download starts.
If something is wrong
Write to mati@thekitroom.co with your order number and what isn't working. If the kit's self-check showed an error, include it. If we can't fix the problem, you get a refund.
How refunds are paid
Refunds go through Paddle, our reseller, back to the card or account you paid with. A refund ends your access to the kit.
Your legal rights
Nothing in this policy limits rights you have under your local consumer law, including your statutory rights in the EU and UK and the Australian Consumer Law.